This is truly a family dealership and the experience was fantastic from shopping to sale to the financing. We are about 40 minutes from the dealership but the drive was worth It in terms of the money we saved and the honesty we encountered. Ryker spent an hour on the phone with me on my initial call and thoroughly explained all the levels of jeeps and what add ons are actually useful. We had an awesome experience at Jasper Jeep with owner Ryker Lowe! We have been a Subaru family all of our lives but from Start to finish this was our best car purchasing process ever. PS - no modifications on the Jeep that could cause the idler pulley to fail or mud to enter the idler pulley bearings.Im on stock wheels and rims. I had a bad experience with Shottenkirk in Canton and thought that a smaller dealership would offer better service. Looks like 4 hours of labor was charged, when you can replace both the idler pulleys in under one hour. Also, the work order stated they had to drill out a bolt, but once I got home I checked the work done and the original bolts were all used (orange mud was still on both idler pulley bolts).
They would not cover the idler pulley under warranty and said I should file a claim with Chrysler to see if they would reimburse me. Apparently, you cannot take your Jeep off-road and drive it through a mud puddle. My idler pulley seized up from what the dealer said was mud and caused the serpentine belt to disintegrate. They are not who they say they are and will not make good on their promises. I post this to forewarn you to stay clear of Jasper Jeep.
The other mechanic which I took my car to is charging me $140 to replace my battery. In addition to that, they also informed me of a prorated charge as well as an installation fee that would occur if my battery did indeed prove to be bad. After taking my Jeep to both AutoZone and another mechanic where I actually paid for my diagnosis of a bad battery, Jasper Jeep informed me that my battery would have to test bad on their machine and that my paperwork which I paid for did not count towards my warranty. Jasper Jeep gave me the runaround when I attempted to use my warranty to have my battery replaced. Recently, I have been having issues starting my Jeep. I decided to go ahead and purchase from Jasper Jeep only because of the warranty. The battery was a little more expensive than other places, but it came with a very extended warranty. I bought a battery from Jasper Jeep in 2013.
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